Refund policy

At Cazory, we want you to have a fun and satisfying shopping experience. If something isn’t quite right with your order, we’re here to help. Please read our return and refund policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in the original packaging

• You must provide proof of purchase (order number or receipt)

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned, including:

• Used pet products

• Opened or used prank items

• Damaged items caused by misuse

• Gift items that have been used or altered

If you are unsure whether your item is eligible for return, please contact our support team first.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If approved:

• Your refund will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Clear photos of the item

• A short description of the issue

We will arrange a replacement or full refund at no extra cost.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item is damaged

• The item is defective

• You received the wrong product

Contact Us

If you have any questions about returns or refunds, please contact our support team.

Email: info@cazory.com
Website: www.cazory.com

We appreciate your trust in Cazory and aim to make every shopping experience smooth and enjoyable.